Eligibility
Refunds apply to paid enrollments invoiced by Deploy Strategy Digital. Informational prices on this website are not charges. Free resources and open blog posts are not refundable because no fee is collected.
Timeframe
For live cohorts (Canary Studio and similar), you may request a full refund up to 7 days before the first live module. Requests received after that point are evaluated for partial refunds as described below.
Full refunds
A full refund is available when: (1) you cancel at least 7 days before the first live session, or (2) we cancel a cohort and cannot offer a suitable transfer date.
Partial refunds
If you withdraw after the cohort begins but before the midpoint (end of module 3 for six-module courses), we may refund 40% of tuition, less any non-recoverable facilitation costs disclosed on your invoice. Withdrawals after the midpoint are not eligible for partial tuition refunds.
Non-refundable items
- Completed private workshops and delivered Observatory Circle facilitation days
- Travel or venue fees already incurred with your written approval
- Third-party software licenses purchased on your behalf at your request
- Pulse Seat recordings after download or streaming access has been granted for more than 14 days
Refund process
Email hello@deploy-strategy.digital with your invoice number, cohort name, and reason for the request. We confirm receipt within two business days and issue a decision within 10 business days.
Processing time and method
Approved refunds are returned to the original payment method within 15 business days of approval. Bank transfers may take longer depending on your institution. We do not issue store credit unless you request it in writing.
Cancellation by us
If we cancel or materially reschedule a program, you may choose a full refund or transfer to a later date at no extra tuition.
Exceptions
Documented medical emergencies or compulsory military obligations may qualify for expanded partial refunds or deferrals at our discretion. Fraudulent chargebacks after materials access may result in account suspension and collection of outstanding amounts.
Contact for refund requests
191-1, Jeireunhaengbilding, Jangcheon-dong; Suncheon-si; Jeollanam-do; Korea · +82-8-627-9897 · hello@deploy-strategy.digital